The Government of Papua New Guinea (GoPNG) is using digital transformation to change public administration processes, culture, and citizen experiences using information and communications technology (ICT) advancement as an enabler.

Te Department of Information and Communication Technology (DICT), as the lead agency, aims to facilitate
this transformation journey starting with transformation of government service delivery on a Whole-ofGovernment basis.
Te digital transformation process envisions agencies and departments delivering a range of initiatives to improve inter-agency collaboration, that in turn should translate to improvement in public sector service delivery, through the use of innovative and more advanced ICTs.
Digital transformation promotes “digital experience” and will result in, among other things: standard operating
environments to guide procurement of computing equipment; trusted digital authentication and authorisation
services; whole-of-government platforms; electronic grants administration; and a streamlined online business
registration service.