Tuesday, July 25th, 2023

The PNG Department of Information and Communications Technology (DICT), through the office of Secretary Mr. Steven Matainho, has issued an open Request for Information (RFI) to qualified Cloud Service Providers (CSPs), seeking detailed information on their cloud services offerings.

The primary objective of this RFI is to explore potential solutions for the Government Leased Cloud Infrastructure (GLCI), moreover enhancing the delivery of digital services to citizens and businesses in the country, a transformative initiative governed by the Digital Government Act 2022 and the PNG Government Cloud Policy 2023.

The government, through DICT aims to establish a secure, reliable, and cost-effective cloud infrastructure to drive innovation and improve digital services for citizens, businesses and within the government.

With the ever-increasing demand for efficient and effective digital services, the PNG government is dedicated to embracing cutting-edge cloud technologies that align with the PNG Government Technology Stack 2023 and the Government Cloud Policy 2023. By doing so, DICT aspires to strengthen its digital transformation initiatives and elevate the overall quality of service for citizens and businesses alike.

The scope of the RFI includes several critical aspects that the interested Cloud Service Providers must address comprehensively:

  1. Infrastructure as a Service (IaaS): Providers are expected to present their IaaS offerings and demonstrate how they align with the government’s overarching objectives in adopting cloud technologies.
  2. Platform as a Service (PaaS): Description of PaaS offerings that further bolster the government’s digital transformation goals.
  3. Software as a Service (SaaS): Emphasizing how the SaaS offerings can revolutionize service delivery and align with the government’s strategic priorities.
  4. Security and Compliance: An outline of how the providers ensure data protection, privacy, access controls, and compliance with the PNG Government Cloud Policy 2023.
  5. Service Level Agreements (SLAs): Providers must spotlight their SLAs, underscoring the focus on key performance indicators and disaster recovery procedures.
  6. Pricing Models and Cost Optimization: A transparent presentation of pricing structures, discounts, and incentives for government organizations to ensure value for money.
  7. Integration and Migration Support: A comprehensive description of the support provided for seamless integration and migration of existing services.
  8. Managed Services, Customer Support, and Training: A detailed account of customer support programs and training resources in line with the PNG Government Cloud Policy 2023, emphasizing capacity-building initiatives.

Secretary Mr. Steven Matainaho emphasized that the RFI is exclusively for information and planning purposes and does not obligate the government to procure any products or services.

“Cloud Service Providers keen on participating in this opportunity must submit their responses electronically by August 25th, 2023, via email to rfi@ict.gov.pg, with the subject line RFI Response – GovCloud/2023-06-02”.

Secretary Matainaho added that the responses should be concise, not exceeding 50 pages, excluding appendices and supplementary materials. He encouraged all CSPs to reach out with any inquiries or questions regarding the RFI by August 21st, 2023, via email at rfi@ict.gov.pg.

DICT’s proactive approach in inviting cloud service providers reflects the government’s commitment to harnessing technology for the betterment of citizens and businesses. By establishing a secure and efficient cloud infrastructure, the PNG government, through DICT, is poised to achieve its digital transformation objectives, while adhering to the highest standards of public sector procurement.

[Click on this Link to access the RFI: https://www.ict.gov.pg/request-for-information/]

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